CANON U.S.A. REVAMPS CANON PROFESSIONAL SERVICES
Canon Professional Services Will Enhance Benefits for Pro-Level Shooters In New Three-Tiered Membership Program
LAKE SUCCESS, N.Y., September 25, 2008 – Canon U.S.A., Inc., a leader
in digital imaging, announced today that it will be instituting a new
Canon Professional Services (CPS) program beginning in the first
quarter of 2009. The new CPS program, which will require all existing
members to reapply, will offer three levels of membership – Silver,
Gold and Platinum – to qualifying members, with each level receiving
better and more extensive service benefits. The new CPS program is
designed to provide the appropriate level of service for each
professional demographic and to support members with faster service,
loan equipment, and a range of other benefits to be announced in the
coming months.
“A day without a camera is a day without revenue. It is with this sense
of urgency that Canon U.S.A. is upgrading the level of service provided
by our CPS program to better support our Canon professionals in the
field,” stated Yuichi Ishizuka, senior vice president and general
manager, Consumer Imaging Group, Canon U.S.A. “We recognize that our
responsibilities to full-time professional Canon photographers extend
beyond providing them the tools they need to support their livelihood.
As a company, we must also provide an exemplary service and support
structure for professionals, indicative of our commitment to the art of
photography.”
CPS Silver level membership will be offered free-of-charge to
qualifying photographers. This level of membership includes a welcome
kit, access to the CPS phone hotline and a 20 percent discount on
repairsi. For professional photographers requiring a higher level of
Canon support, CPS Gold level membership additionally includes access
to loan equipment for a two week trial period and an expedited
three-day turnaround on service items.ii Along with a 30 percent
service discount, CPS Gold level membership includes two free Check
& Clean vouchers. CPS Gold level membership will have an annual fee
of $100*.
The CPS Platinum membership level will include priority access to loan
equipment for two-week trial periods, 60 percent discount on
repairsiii, expedited two-day turnaround on equipment service and
backup equipment loans if service is longer than two days.iv CPS
Platinum level membership will have an annual fee of $500*.
The current CPS program is no longer accepting new members. All current
members, regardless of when their existing membership term expires,
will continue in the current program through the launch of the new
program, and all current memberships will then effectively terminate as
of the new program launch date. The new CPS program will begin
accepting membership applications via the CPS website, www.usa.canon.com/cps,
sometime during the 1st quarter of 2009. Existing members may reapply
as soon as the new application process becomes available.
For more information on Canon U.S.A., Inc.’s new Canon Professional
Services program including qualification requirements and benefits for
Silver, Gold, and Platinum level memberships, please check the CPS web
page at: www.usa.canon.com/cps
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